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Can't find digital Channels
02-10-2011, 01:49 PM
Post: #1
Can't find digital Channels
When I hook up my new LG46LD550 to cable and do an auto scan the tv first searches antenna analog then Digital then searches cable analog then digital, but the TV never finds any cable Digital Channels. My old Olevia 242T would see the digital channels. The LG is ATSC/NTSC/QAM. My mom also just got an LG and it does the same thing. I called Cox and they said call LG, I called LG and they said to call Cox. Anyone else seen this problem? I used Cox South

Regards,
Dan
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02-10-2011, 03:26 PM
Post: #2
RE: Can't find digital Channels
Hi Dan,

Unfortunately the TV will not pick up any digital channels as they are encrypted and will need a Cox converter to "decode" them. However, the TV does have a built in QAM tuner, and that will allow you to pick up any local channels on a high def feed as we are required to broadcast them on a open frequency. If you are a current subscriber to our TV Starter and Expanded channels the TV should still pick up any channels in the 2-99 range, but any channel above 100 on our channel line up will require a converter box. I hope this helps with your question, and if you need further assistance please feel free to direct message us with your contact information and we would be more than happy to further assit you. Have a great day!

Respectfully,


San Diego Social Media Support Team
Cox Communications
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02-10-2011, 11:32 PM
Post: #3
RE: Can't find digital Channels
(02-10-2011 03:26 PM)CoxSDRep Wrote:  Hi Dan,

Unfortunately the TV will not pick up any digital channels as they are encrypted and will need a Cox converter to "decode" them. However, the TV does have a built in QAM tuner, and that will allow you to pick up any local channels on a high def feed as we are required to broadcast them on a open frequency. If you are a current subscriber to our TV Starter and Expanded channels the TV should still pick up any channels in the 2-99 range, but any channel above 100 on our channel line up will require a converter box. I hope this helps with your question, and if you need further assistance please feel free to direct message us with your contact information and we would be more than happy to further assit you. Have a great day!

Respectfully,

Well, that's not totally true. Beside HD channels 705, 706, 707, 708, 709, 710 and 711 (local HDTV broadcast channels) which are in "Clear QAM", the following are also "Clear QAM": 717 (KBNT-HD), 416 (KSDX-DT), 409 (XHUAA-DT), 197 (Paid Programming), 136 (TeleFutura), 129 (KBEH), 128 (ThisTV), 127 (Antenna TV), 125 (ONTV4U), 120 (C-SPAN3), 119 (C-SPAN2), 117.10 (Univision-HD), 117 (NBC US), 111 (V-Me), 107 (NBC Plus), and a handful of others that appear from time to time.
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03-04-2011, 07:56 AM
Post: #4
RE: Can't find digital Channels
That is the problem, I understand about encryption my tv doesn't have cable card. I just want the local 708/705/706 etc. My tv doesn't even find those. I do have an 8240HD but sometimes I record 2 shows at one time. I just ran in to this one Monday when I wanted to record a hockey game and two prime time shows. If my tv could get the locals I could have enjoyed all 3 in HD. But instead I had to watch one in SD.
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03-04-2011, 01:00 PM
Post: #5
RE: Can't find digital Channels
(03-04-2011 07:56 AM)Gunsling Wrote:  That is the problem, I understand about encryption my tv doesn't have cable card. I just want the local 708/705/706 etc. My tv doesn't even find those. I do have an 8240HD but sometimes I record 2 shows at one time. I just ran in to this one Monday when I wanted to record a hockey game and two prime time shows. If my tv could get the locals I could have enjoyed all 3 in HD. But instead I had to watch one in SD.

Cable from wall must go directly into the TV (no STB or DVR inline.)
Manual should say how to switch between OTA or CABLE signals, and how to search for digital signals. You are not doing something correctly. How do you have everything wired?
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